Shipping & Returns

Shipping Policy

Thank you for shopping with Moo Glitter Co! Below is our shipping policy to ensure you understand how and when your order will arrive.

📍 Shipping Locations

We currently ship to:

All countries within the United Kingdom
Select international locations (see International Shipping below)

🚚 Processing Time

All orders are processed within [1-3 business days] (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

Please note: During high-volume periods (e.g., holidays or sales), processing times may be slightly delayed.

🚛 Delivery Rates

Shipping are available for you to choose from at checkout and these prices are as follows:

Standard Delivery [3-5 Working Days] £3.99 or Free if your spend over £50.

Express Delivery [1-2 Working Days] £4.99 or Free if your order is over £100

International Shipping[7-21 business days]Varies by location

Please note that delivery estimates are based on carrier guidelines and are not guaranteed.

🌍 International Shipping

We offer international shipping to select countries. Shipping charges and delivery times vary by destination and will be calculated at checkout.

Customs, Duties, and Taxes:
Moo Glitter Co is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

📦 Order Tracking

Once your order has shipped, you will receive a tracking number via email. Please allow 24–48 hours for tracking information to update.

🚨 Lost Packages

We are not liable for any products lost during shipping. If you do not receive your order, please contact Royal Mail to file a claim.

❓ Questions

If you have any questions or concerns about your order, feel free to contact us at:
📧 mooglitterco@gmail.com
📍 Or visit our Contact Us page/Web Chat

Return & Exchange Policy

At Moo Glitter Co, customer satisfaction is our priority. If you’re not completely happy with your purchase, we’re here to help!

📦 Returns

You may return damaged items within [14] days of delivery for an exchange or store credit.

To be eligible for a return:

It must also be in the original packaging.
Proof of purchase (e.g., order number or receipt) is required.

Some items are non-returnable, including:

Gift cards
Personalised or custom-made items
Clearance or final sale items

💸 Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund will be processed and a credit will automatically be applied to your Moo Glitter Co account or via e-Gift card.
If rejected, we will contact you with the reason and return the item back to you (if applicable).

Shipping costs are non-refundable.

🔄 Exchanges

We accept exchanges for:

Damaged or defective items
Incorrect size or colour (depending on availability)
Items that are unused and in original condition

If you need to exchange an item, please contact us at mooglitterco@gmail.com within [14] days of receiving your order. We'll help you process the exchange.

🚚 Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged or there was an error on our part.

Returns should be mailed to:

📍

📧 How to Start a Return or Exchange

To begin a return or exchange, please contact us at:
📧 mooglitterco@gmail.com
Include your order number, the item(s) you want to return/exchange, and the reason.

❓ Questions?

We’re here to help!
If you have any questions about returns, refunds, or exchanges, contact our customer service team at:
📧 mooglitterco@gmail.com